What is the primary quality that characterizes a good Condominium Association manager?

Without a doubt, their leadership skills top the list. Indeed, a good professional manager must lead the way along the path of efficient management. Their actions, in their capacity as Condominium Association agent, must be directed towards achieving their number one objective, namely, ensuring the longevity and durability of the immovable under their management.

What should be the principal expectations of a Condominium Association when it confers the management of their immovable to a professional manager?

Taking into consideration the management fees invoiced to the Condominium Association, the professional manager must be especially efficient in order to satisfactorily meet the Association's needs. Given the large number of situations that have to be dealt with, it is imperative that the Board of Directors clearly establish its priorities and communicate them to the manager. Accordingly, the latter will be equipped to effectively perform their role.

What are the principal expectations of a professional manager with regard to the members of a Board of Directors?

Given the numerous pressures exercised by certain co-owners to get the manager to resort to often simplistic and "cheap" solutions to settle complex matters, the professional manager must be able to count upon the unconditional support of the members of the Board of Directors, so that they may inform the immovable's co-owners of the risks associated with reducing the amounts allotted to the preventive maintenance of the immovable's major components. Indeed, such an approach often gives rise to very expensive renovation work being required on the immovable's equipment and services, which can only be undertaken after costly special fees are collected from all the co-owners.

What are the key parameters that distinguish a competent management firm from other management firms?

When co-owners perceive that their condominium fees are being properly disbursed to cover current expenditures and economically invested in maintenance work for their immovable, feelings of pride and ownership in the immovable are generated. In addition, such a judicious management approach has an obvious impact upon the decision of potential buyers, because they can feel confident that they will be living in a pleasant and safe environment, free from unpleasant and unexpected surprises due to the negligence of the immovable's administrators.